In-Clinic Appointments
We are open and accepting patients for in-clinic, hands-on treatment. We are following all the guidelines provided by WorkSafeBC to provide a safe environment to our patients and staff.
All the patients scheduled for in-clinic appointments are screened for COVID-19 symptoms a day before their appointment and need to sign the COVID-19 consent on the day of the appointment.
Patients exhibiting any symptoms like cough, fever, sore throat, runny nose, sneezing, loss of taste or smell, shortness of breath, unexplained fatigue, or diarrhea are advised to call us and cancel their in-clinic appointment and self-isolate for 14 days or get tested for COVID-19. Patients having any of the symptoms listed may still schedule a TeleHealth appointment with our practitioners.
What can you expect from your in-clinic visit during these times?
- All the patients scheduled for in-clinic appointments are advised to arrive on time for their appointment, not early or late, as we limit the number of patients in the waiting room.
- Please be advised that our front desk staff will call you a day before your scheduled appointment to screen you for COVID-19 symptoms.
- Patients are advised to come alone for their appointment. Only patients under 19 years are requested to bring 1 parent/ guardian along with them, or patients that require assistance.
- Patients who arrive early for their appointment are advised to stay in their vehicle.
- Sign the COVID-19 screening consent on the day of the appointment.
- Wear a mask when coming to the clinic.
- Patients are advised to use sanitizer upon entering the clinic. There are hand sanitizer stations in each room of the clinic.
View our In-Clinic COVID-19 safety measures below to check what new steps we have implemented to prevent the spread of COVID-19.
Call our clinic to schedule your next appointment. Please be advised that you need to schedule an appointment, NO WALK-IN patients are accepted at this point.
TeleHealth Appointments (Virtual Sessions)
During this Pandemic, we are offering Virtual Sessions (also known as TeleHealth Sessions) to ensure our patients are getting the best quality of care.
You can connect with our very experienced Chiropractors, Physiotherapists, and Kinesiologist through our secure and encrypted online platform.
Virtual appointments are advised if you have any symptoms like cough, fever, sore throat, runny nose, sneezing, loss of taste or smell, shortness of breath, unexplained fatigue, or diarrhea OR if you have tested positive for COVID-19.
How we can help through Virtual Sessions:
- Assess your condition through a detailed questionnaire and exam.
- Provide you with a diagnosis and prognosis.
- Prepare a treatment plan to help you reach your goals.
- Advise you if urgent medical attention is needed for your condition.
- Recommend additional testing like X-rays, CT or MRI, etc if needed.
- Advise you on an exercise program to help you with your condition.
- Help you meet your therapeutic goals by teaching: active exercises, monitoring your condition, teaching self mobilization and self management, educating you about your condition and prognosis.
Please be assured that no part of your TeleHealth Session will be recorded, and we are in compliance with the Personal Information Protection and Electronic Documentation Act (PIPEDA) and the Personal Information Protection Act (PIPA)
Our Clinic’s COVID-19 Safety Measures
We screen all of our clients both prior to arrival and upon arrival at our clinic.
We have added gaps between appointments ensuring sufficient time after every visit, which allows us to do a complete sanitization of rooms.
We have installed Plexiglass screens at the reception area to maintain safe distancing between patients and front staff.
We are doing hourly disinfecting of high-touch surfaces.
Professional janitorial services are in place with complete COVID-19 instructions.
Hand sanitizers are placed throughout the clinic.
Staff dedicated to gym hygiene and monitoring of the physical distancing guidelines.
All treatment rooms are sanitized after every appointment.
Face masks are mandatory for all practitioners and front staff members.
Limited number of people are allowed in our clinic and in our gym area to maintain safe distancing.
All our safety protocols are designed following the guidelines provided by BC Centre for Disease Control and WorkSafeBC.
Full training provided to all staff members on cleaning and safety protocols.
